Add-on vouchers can only be redeemed and used to activate the course for an additional student. You cannot use the add-on voucher before activating the course using a full-course voucher.
- Did you purchase the full course and an add-on?
Make sure you redeem the voucher code for the full course product first to set up your first student, then try using the add-on voucher again to set up your second student.
- Are you trying to redeem the voucher on a second account?
Make sure you are signed into the Ramsey Homeschool platform using the same email address you used when you activated the course for your first student. You cannot use the add-on voucher to set up a second account for a second student. Add-on vouchers must be used to set up a second student on an existing account where you have already activated for one student.
- Is your access expired?
If you have used the curriculum previously, but it has expired, the system will not allow you to use an add-on voucher. Add-on vouchers can only be redeemed on an active subscription. If you are trying to reactivate an expired account to give your student more time, or to put a new student through the course, please contact support to discuss your options.
- Did you purchase the full course and not an add-on?
Look back at your order confirmation and make sure that you did in fact order the full course and not an add-on. If you purchased from Ramsey Solutions, contact support with your voucher number and order number. We will check to make sure you ordered and we shipped you the right product. If you ordered from a third-party and paid for a full course product, it is very likely that they sent you an add-on product in error. If so, you will need to reach out to their customer service to discuss the wrong item being shipped.