Overview
This article explains what to do when a Foundations Homeschool voucher code shows an invalid code error. Each code can be used only one time. The most common reason for this error is that the code has already been redeemed.
Fixing an Invalid Code Error
If the code has not been redeemed yet, check the following items:
- Make sure you did not mistype the code or transpose two numbers.
- Remove any extra spaces before or after the code.
- Make sure the code is not an add-on code being used on a new account. The full course must be activated first.
Any of these issues can cause an invalid code message.
Redeeming a Full Course Code and an Add-On Code
You cannot redeem an add-on code first. You can redeem an add-on code only on an account where the full course is already activated. The add-on code then applies to the account with the activated full course.
Understanding the Student Profile Limit
The system does not allow more than 10 student profiles. Redeeming an 11th voucher causes an error.
Parents and teachers who need more than 10 student profiles must contact the support team. Support handles the request with manual intervention.
Contacting Support
If you still have trouble, send a message to the support team. Include the code and any error messages you receive. The support team will look into your specific situation.